***** Please be aware this role may close prior to end date *****

As a CDS Infrastructure Support Specialist, you will be providing Server hardware support across a multi-vendor environment. Hardware consisting of HPE Servers, and Dell Servers

You will also need to provide Data Centre cabling activities, installations, terminations, patching, and testing of all DC interlink cabling ( i.e CAT-5e, CAT-6 6A, fibre optic)

You will need to run Data Centre Facilities management activities such as but not limited to IMAC\D (Install, Move and Change, decommissioning) work, escorting external resources, access requests, and goods in/out.

This role is based on our customer sites in Lewisham and London Docklands covering 24/7 365 based on 12hr shifts.

Responsible for the delivery of solutions within named accounts;

• Installations, maintenance, and repairs of customer equipment.
• Installation, termination and testing of all data centre interlink cabling ( i.e CAT-5e, CAT-6 6A, fibre optic)
• Strong Customer relationship-building skills. Ability to manage complex Customer problems.
• Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
• To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated until the call is resolved and closed.
• The ability to communicate at all levels both written and verbal.
• Display calmness and the ability to solve problems under pressure. Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams.

Required skills and attributes:

• Must have strong knowledge of HPE Proliant, Blade servers & Dell Servers.
• Experience with patch cabling in DC environment.
• Good knowledge of Service Now (SNOW).
• Sound knowledge of ESD working practice.
• Sound knowledge of general Health & Safety.
• Good MS Office tool skills.