***** Please be aware this role may close prior to end date *****

Dispatcher I dayshifts - TS Mobile

Location: Head office Diegem
Shift: all dayshifts (7,67hrs/day) during the week between 7:00 – 19:00

Vacancy Description:

Call Management / Planning / Dispatching tasks

·        Promptly answer telephone calls in a professional way

·        Focus on customer experience

·        Keeps rigorous records and keeps team and customer updated on status and progress.

·        Actively follow up on cases

·        Follows established guidelines and interprets policies.

·        Competent in administration, managing a range of purchase order expediting tasks, ensuring that discrepancies are dealt with efficiency.

·        Serves as a liaison with business units and employees regarding routine policies and practices.

·        Responsible for the daily planning by creating tasks / dispatching calls.

·        Able to anticipate requirements and changes within the supply chain.

·        Works closely with the business / field engineers

 Problem solving

·        Look pro-actively into solutions for customers.

·        Exercises independent judgment within generally defined policies and practices to identify and select a solution. Involved in team decision-making process.

·        Use customer knowledge to suggest changes to improve customer service.

·        Evaluates unique circumstances and makes recommendations

Teamwork

·        Can coach other administrators.

·        Acts as an informed team member providing alerts/feedback to the Team Leader.

 Customer

·        Efficient communication towards the customer.

·        Develop and enhance a good working relationship with all customers

 Skill Level:

Minimum Qualifications

·        Good keyboard skills and telephone techniques

·        Good commercial skills

·        Good analytical skills.

·        Good knowledge of planner function/planning Tool.

·        Good knowledge in some administrative tasks

·        Good knowledge of SLA

·        Good administrative skills and understanding of relevant processes.

·        Profound organizational experience/knowledge and geographical skills

 Technical Skills

Software

·        Good knowledge of Microsoft Operating systems

·        Good knowledge of MS Office Suite

Hardware

·        Good knowledge in the required hardware product range

 Communication Skills

·        Be able to speak and write correctly in Dutch, French and English

·        Very good customer service, telephone, oral and written skills

 Personal Skills

·        Flexible attitude.

·        Team player

·        Can work structured and has good organizational skills

·        Be able to work unsupervised against a deadline.

·        Stress resistant

·        Critical spirit and capacities of analyses

·        Pro-active

·        Discipline, punctuality and having an eye for details