CDS Vacancies



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Dispatcher dayshift – BNP Paribas Fortis

ATH Reference:

N/A

Country:

Belgium

Job Area:

Brussels

Closure Date:

22 April 2021

Date Posted:

23 March 2021

Hiring Manager:

Stijn De Vits

Description:

***** Please be aware this role may close prior to end date *****

Dispatcher II dayshift – BNP Paribas Fortis



Call Management / Planning / Dispatching tasks


  • Promptly answer telephone calls in a professional way
  • Focus on customer experience
  • Keeps rigorous records and keeps team and customer updated on status and progress.
  • Actively follow up on cases
  • Follows established guidelines and interprets policies.
  • Responsible for request creation and follow up (meet SLA, CMDP update)
  • Competent in administration, managing a range of purchase order expediting tasks, ensuring that discrepancies are dealt with efficiency.
  • Serves as a liaison with business units and employees regarding routine policies and practices.
  • Responsible for the daily planning by creating tasks / dispatching calls.
  • Able to anticipate requirements and changes within the supply chain.
  • Works closely with the business / field engineers
  • Incident follow up (meet SLA, CMDP update)

 Problem solving


  • Look pro-actively into solutions for customers.
  • Exercises independent judgment within generally defined policies and practices to identify and select a solution. Involved in team decision-making process.
  • Use customer knowledge to suggest changes to improve customer service.
  • Evaluates unique circumstances and makes recommendations

Teamwork

  • Can coach other administrators.
  • Acts as an informed team member providing alerts/feedback to the Team Leader.

 

Customer


  • Efficient communication towards the customer.
  • Develop and enhance a good working relationship with all customers

 

Skill Level:


Minimum Qualifications

  • Good keyboard skills and telephone techniques
  • Good commercial skills
  • Good analytical skills.
  • Good knowledge of planner function/planning Tool.
  • Good knowledge in some administrative tasks
  • Good knowledge of SLA
  • Good administrative skills and understanding of relevant processes.
  • Profound organizational experience/knowledge and geographical skills

 

Technical Skills


Software

  • Good knowledge of Microsoft Operating systems
  • Good knowledge of MS Office Suite

 

Hardware

  • Good knowledge in the required hardware product range

 

Communication Skills


  • Be able to speak and write correctly in Dutch, French and English
  • Very good customer service, telephone, oral and written skills

 

Personal Skills


  • Flexible attitude.
  • Team player
  • Can work structured and has good organizational skills
  • Be able to work unsupervised against a deadline.
  • Stress resistant
  • Critical spirit and capacities of analyses
  • Pro-active
  • Discipline, punctuality and having an eye for details

 

 


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