***** Please be aware this role may close prior to end date *****

New great opportunity is now open as a Network Operations Engineer III  based in Gatwick / Crawley

Permanent full time role

Role Overview:

Required to work as part of a team providing Network Infrastructure support across a large client location. It is a shift position working both days & late Evenings,24/7 on call pattern, 1 week in 3 on call rotating pattern.

Detailed Job Description:

The tasks will include (but not limited to):

• Network installations and support.
• Troubleshooting issues on all networking infrastructure.
• Being a primary point of contact for user issues and queries.
• Configuring and deploying network equipment.
• Adhering to strict policies and processes around security and data protection.
• Maintaining and managing the content and accuracy of the customer’s asset database.
• Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.
• Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system.
• Ensuring the escalation process is followed and any issues are communicated appropriately to the HPE, CDS and customer management teams.

Essentials Skills/Qualifications:

Required skills and attributes

• HPE Network preferably ASE or MASE or Cisco equivalent preferably CCNP or CCNA or above;
• Proven networking background;
• Exceptional customer service skills including the ability to simplify technical detail;
• Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines;
• Confident, collaborative working style and able to interface with people of all levels;
• Proactive approach to work activities & support of colleagues;
• Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership;
• Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms;
• Knowledge of Cisco, Aruba Wireless, Palo Alto Network Device (firewall), Bluecoat Packet shapers, Inflobox , Fortinet Firewalls.

Desirable Skills/Qualifications:

• Network Management: HPE IMC
• ITIL Service Management Foundation
• Experience of IT incident management
• Fluke & other cable test equipment
• Though not required Security clearance would be helpful

Airside security clearance might be required.