CDS Vacancies



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Network Operations Engineer III

ATH Reference:

5546

Country:

United Kingdom

Job Area:

Gatwick

Closure Date:

09 May 2021

Date Posted:

09 February 2021

Hiring Manager:

Daniel Smith

Description:

***** Please be aware this role may close prior to end date *****


New great opportunity is now open as a Network Operations Engineer III  based in Gatwick / Crawley

Permanent full time role

 

Role Overview:

Required to work as part of a team providing Network Infrastructure support across a large client location. It is a shift position working both days & late Evenings,24/7 on call pattern, 1 week in 3 on call rotating pattern.

 

Detailed Job Description:

The tasks will include (but not limited to):

  • Network installations and support.
  • Troubleshooting issues on all networking infrastructure.
  • Being a primary point of contact for user issues and queries.
  • Configuring and deploying network equipment.
  • Adhering to strict policies and processes around security and data protection.
  • Maintaining and managing the content and accuracy of the customer’s asset database.
  • Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.
  • Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system.
  • Ensuring the escalation process is followed and any issues are communicated appropriately to the HPE, CDS and customer management teams.

 

Essentials Skills/Qualifications:

Required skills and attributes

  • HPE Network preferably ASE or MASE or Cisco equivalent preferably CCNP or CCNA or above;
  • Proven networking background;
  • Exceptional customer service skills including the ability to simplify technical detail;
  • Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines;
  • Confident, collaborative working style and able to interface with people of all levels;
  • Proactive approach to work activities & support of colleagues;
  • Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership;
  • Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms;
  • Knowledge of Cisco, Aruba Wireless, Palo Alto Network Device (firewall), Bluecoat Packet shapers, Inflobox , Fortinet Firewalls.

     

    Desirable Skills/Qualifications:

    • Network Management: HPE IMC
    • ITIL Service Management Foundation
    • Experience of IT incident management
    • Fluke & other cable test equipment
    • Though not required Security clearance would be helpful

     

     

    Airside security clearance might be required.



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