***** Please be aware this role may close prior to end date *****
Dispatcher III dayshift – BNP Paribas Fortis
Call Management / Planning / Dispatching tasks
Promptly answer telephone calls in a professional way
Focus on customer experience
Keeps rigorous records and keeps team and customer updated on status and progress.
Actively follow up on cases
Follows established guidelines and interprets policies.
Responsible for request creation and follow up (meet SLA, CMDP update)
Competent in administration, managing a range of purchase order expediting tasks, ensuring that discrepancies are dealt with efficiency.
Serves as a liaison with business units and employees regarding routine policies and practices.
Responsible for the daily planning by creating tasks / dispatching calls.
Able to anticipate requirements and changes within the supply chain.
Works closely with the business / field engineers
Incident follow up (meet SLA, CMDP update)
Look pro-actively into solutions for customers.
Exercises independent judgment within generally defined policies and practices to identify and select a solution. Involved in team decision-making process.
Use customer knowledge to suggest changes to improve customer service.
Evaluates unique circumstances and makes recommendations
Good keyboard skills and telephone techniques
Good commercial skills
Good analytical skills.
Good knowledge of planner function/planning Tool.
Good knowledge in some administrative tasks
Good knowledge of SLA
Good administrative skills and understanding of relevant processes.
Profound organizational experience/knowledge and geographical skills
Be able to speak and write correctly in Dutch, French and English
Very good customer service, telephone, oral and written skills
Can work structured and has good organizational skills
Be able to work unsupervised against a deadline.
Critical spirit and capacities of analyses
Discipline, punctuality and having an eye for details