***** Please be aware this role may close prior to end date *****
NEW OPPORTUNITY FOR A FIXED TERM CONTRACT
Individual will be responsible for day to day support of the Data Centre technical infrastructure & services (networks, systems). Covering from the physical delivery through to installation, maintenance and ongoing support on various hardware across a multi-vendor environment.
Hardware predominantly consists of HP, Dell & IBM x86 ISS servers, including Proliant & Blades, also includes some Oracle/Sun hardware and various network devices.
You should be able to complete Data Centre cabling activities installing, termination and testing of all data centre interlink cabling & patching using CAT-5e, CAT-6 6A & fibre optic single & multi mode
You will be expected to provide support to Data Centre Facilities management with activities such as but not limited to IMAC work, escorting external resources, inventory management and access request processing.
Good computer skills preferable as you will be expected to regularly update tickets on customers Service Now ticketing system, as well as regular email and IM updates with customers globally.
Responsible for the delivery of services within the DC
Installations, maintenance, and repairs on customer equipment.
- Installation, termination and testing of all data centre interlink cabling (i.e CAT-5e, CAT-6 6A, fibre optic)
Strong Customer relationship skills and ability to manage complex customer problems
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
Ensure all calls are resolved within the agreed SLA’s, ensuring calls are escalated when required and customers are updated until resolved.
Display calmness and the ability to solve problems under pressure.
Team player and strong interpersonal skills
Good communication skills, both written and verbal.
Essential skills and attributes:
Experience of copper & fibre patch cabling in DC environment, including dressing, labeling and termination.
Strong Customer relationship building skills. Ability to manage complex customer problems
Good knowledge of HP, IBM & DELL ISS & Blade x86 architecture servers.
Knowledge of ESD working practice
Sound knowledge of general Health & Safety
Good server hardware knowledge – understanding of server models, upgrades options, hardware components
Datacentre – General knowledge of DC environment, IMAC & Cabling
Experience of working in named Datacentres for companies such Equinix, Global Switch, Telehouse, Interxion, Sungard or as an employee of companies such as Redstone, SCC, Excel
Good computer skills including Microsoft Office Suite (Excel, Word, Outlook)
Good knowledge of Service Now (SNOW)