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(TS) Deskside Support Engineer I - DEME

ATH Reference:

N/A

Country:

Belgium

Job Area:

Antwerp

Closure Date:

29 May 2020

Date Posted:

09 March 2020

Hiring Manager:

Kristof Abs

Description:


***** Please be aware this role may close prior to end date *****



(TS) Deskside Support Engineer I - DEME

(Dredging, Environmental and Marine Engineering)

 

We are looking for a Deskside Support Engineer I.

  • Location: Zwijndrecht (Antwerp harbor)
  • Languages: DU/EN
  • Work schedule: fixed starting hours, 8u15 – 17u00

 

Role Purpose

Act as the primary point of contact for the business for existing services to ensure agreed services are being delivered to requirements and business end user expectations and satisfaction levels are met

Job Description general overview:

  • Delivery of service desk (L1) and onsite services (SPOC)

  • Provides worldwide support, (based on a customer/CDS site) for end users and engineers - typically software/system/networking support via remote tools

  • Basic hardware knowledge to diagnose infrastructure issues

  • Diagnosing & solving customer problems over the phone

  • Follow end user adoption plans provided when introducing new IT services/ solutions and oversee and measure adoption activities at sites

  • Communicate to key stakeholders in case of issues, gaps, risks

  • Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope

  • Perform on-site services in such as local data center management, local Asset & Inventory Management & Onsite Services, incident management, life-cycle and deployment of technology

 

Additional skills

  • Office 365

  • SCCM, PowerShell, TeamViewer and Service Now is a plus

  • Knowledge of Windows 10 environment

  • Provide software support for Microsoft products

  • Active Directory user administration

  • Knowledge of VPN solutions and troubleshooting

  • ITIL minded

  • Good analytical troubleshooting skills

  • You are part of a team but must be able to work independently

  • Dutch speak/read/write

  • English speak/read/write

     

     


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