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Infrastructure Support Specialist I

ATH Reference:

5397

Country:

United Kingdom

Job Area:

Yorkshire

Closure Date:

03 April 2020

Date Posted:

03 January 2020

Hiring Manager:

Bill Howitt

Description:

***** Please be aware this role may close prior to end date *****

2 x New Opportunity for a Fixed term contract full time position as an Infrastructure Support Specialist I

Based at HSBC DC – South and West Yorkshire

 

ROLE OVERVIEW

HSBC Data Centre has a new vacancy for an Infrastructure Support Specialist to carry out technical project delivery in the site readiness, decommission and installation of Servers in the Data Centres. There are two roles available to complement the existing team of six engineers and will be based in Tankersley, South Yorkshire and Wakefield, West Yorkshire.

 

DETAILED JOB DESCRIPTION

Role and Responsibilities:

Self manage, working to bespoke Workflow Management tools.

Request rack space, network and SAN provisioning

Rack and stack servers

Connect network and SAN cables to servers

Labelling

Power on (after 8 PM)

ILO configuration

Check / update Firmware

X86 Hardware upgrades (memory, cpu and disk)

Server decommissioning

The successful candidate should have the skills required to diagnose \ resolve issues which may arise, endeavouring to hand over working servers to their Operations Team.

The hours will be based on 8 hour shifts from Monday – Sunday between the hours of 09:00 – 24:00 as workload dictates.

The above hours will be subject to the implementation of a shift pattern which is outlined below.

Weekend working is structured on the requirement to be available within the shift pattern, one week in four, with the following Monday and Tuesday as stand down in lieu.

The engineers will be required to travel between sites (Tankersley and Wakefield).



ESSENTIALS SKILLS/QUALIFICATIONS

The successful candidate should have experience in a Datacentre support environment and supporting system platforms which include:

 

Enterprise class Wintel Servers including: HP Proliant (preferred Gen9 and Gen10)

Network and SAN infrastructure: Basic knowledge required

 

The successful candidate will also have the following skills and abilities:

 

Understand customer goals; identifies consequences of various solutions.
Maintains a high level of customer satisfaction, clarifying customer needs and ensuring that they are met.

Handle customer-relations problems promptly and appropriately.
The ability to communicate at all levels.
Portray a professional image and the ability to solve problems under pressure.
Strong interpersonal skills and high awareness of customer requirements.
Takes initiative, acts with confidence and works under own direction.

Flexible to changing demands and timescales.

Demonstrate sound administration skills.

 

DESIRABLE SKILLS/QUALIFICATIONS

Good MS Office skills, focus in Outlook and Excel.



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