CDS Vacancies



Network Operations Engineer IV

ATH Reference:



United Kingdom

Job Area:


Closure Date:

03 April 2020

Date Posted:

03 January 2020

Hiring Manager:

Daniel Smith


***** Please be aware this role may close prior to end date *****

New Opportunity for a permanent full time position as a Network Operations Engineer IV


Required to work as part of a team providing Network Infrastructure support across a large client location. It is a shift position working both days & late nights.



The tasks will include (but not limited to):

  • Network installations and support.

  • Troubleshooting issues on all networking infrastructure.

  • Being a primary point of contact for user issues and queries.

  • Configuring and deploying network equipment.

  • Adhering to strict policies and processes around security and data protection.

  • Maintaining and managing the content and accuracy of the customer’s asset database.

  • Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.

  • Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system.

  • Ensuring the escalation process is followed and any issues are communicated appropriately to the HPE, CDS and customer management teams.



  • Required skills and attributes

  • HPE Network preferably ASE or MASE

  • Or Cisco equivalent preferably CCNP or CCNA or above

  • Proven networking background

  • Exceptional customer service skills including the ability to simplify technical detail

  • Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines

  • Confident, collaborative working style and able to interface with people of all levels.

  • Proactive approach to work activities & support of colleagues.

  • Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.

  • Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms.

  • Knowledge of Cisco, Aruba Wireless, Palo Alto Network Device (firewall), Bluecoat Packet shapers, Inflobox , Fortinet Firewalls.



  • Network Management: HPE IMC

  • ITIL Service Management Foundation

  • Experience of IT incident management

  • Fluke & other cable test equipment

  • Though not required Security clearance would be helpful.