***** Please be aware this role may close prior to end date *****
New Opportunity for a permanent full time position as a Network Operations Engineer IV
Required to work as part of a team providing Network Infrastructure support across a large client location. It is a shift position working both days & late nights.
DETAILED JOB DESCRIPTION
The tasks will include (but not limited to):
Network installations and support.
Troubleshooting issues on all networking infrastructure.
Being a primary point of contact for user issues and queries.
Configuring and deploying network equipment.
Adhering to strict policies and processes around security and data protection.
Maintaining and managing the content and accuracy of the customer’s asset database.
Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.
Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system.
Ensuring the escalation process is followed and any issues are communicated appropriately to the HPE, CDS and customer management teams.
Required skills and attributes
HPE Network preferably ASE or MASE
Or Cisco equivalent preferably CCNP or CCNA or above
Proven networking background
Exceptional customer service skills including the ability to simplify technical detail
Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines
Confident, collaborative working style and able to interface with people of all levels.
Proactive approach to work activities & support of colleagues.
Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms.
Knowledge of Cisco, Aruba Wireless, Palo Alto Network Device (firewall), Bluecoat Packet shapers, Inflobox , Fortinet Firewalls.
Network Management: HPE IMC
ITIL Service Management Foundation
Experience of IT incident management
Fluke & other cable test equipment
Though not required Security clearance would be helpful.