CDS Vacancies



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Network Operations Engineer IV

ATH Reference:

3784

Country:

United Kingdom

Job Area:

Gatwick

Closure Date:

07 February 2020

Date Posted:

08 November 2019

Hiring Manager:

Daniel Smith

Description:

***** Please be aware this role may close prior to end date *****


New Opportunity for a Network Operations Engineer IV as a full time permanent position in our Gatwick site!


ROLE OVERVIEW:

 

Required to work as part of a team providing Network Infrastructure support across a large client location. It is a shift position working both days & late nights.

 

 

DETAILED JOB DESCRIPTION:

 

The tasks will include (but not limited to):

 

  • Network installations and support.

  • Troubleshooting issues on all networking infrastructure.

  • Being a primary point of contact for user issues and queries.

  • Configuring and deploying network equipment.

  • Adhering to strict policies and processes around security and data protection.

  • Maintaining and managing the content and accuracy of the customer’s asset database.

  • Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.

  • Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system.

  • Ensuring the escalation process is followed and any issues are communicated appropriately to the HPE, CDS and customer management teams.

 

 

ESSENTIALS SKILLS/QUALIFICATIONS:

 

Required skills and attributes

 

  • HPE Network preferably ASE or MASE

Or Cisco equivalent preferably CCNP or CCNA or above

  • Proven networking background
  • Exceptional customer service skills including the ability to simplify technical detail

  • Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines

  • Confident, collaborative working style and able to interface with people of all levels.

  • Proactive approach to work activities & support of colleagues.

  • Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.

  • Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms.

  • Knowledge of Cisco, Aruba Wireless, Palo Alto Network Device (firewall), Bluecoat Packet shapers, Inflobox , Fortinet Firewalls.

 

 

DESIRABLE SKILLS/QUALIFICATIONS:

 

  • Network Management: HPE IMC
  • ITIL Service Management Foundation
  • Experience of IT incident management
  • Fluke & other cable test equipment
  • Though not required Security clearance would be helpful

 

This role will require a Airside security clearance.



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