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Technical Field Engineer IV

ATH Reference:

3782

Country:

United Kingdom

Job Area:

London

Closure Date:

07 February 2020

Date Posted:

08 November 2019

Hiring Manager:

Arjun Patel

Description:

***** Please be aware this role may close prior to end date *****

New opportunity for a Technical Field Engineer IV  as a full time permanent position in our Deutsche Bank site!


ROLE OVERVIEW:

 Providing Server hardware support for HP, IBM, and Dell within a data center environment

Onsite shift cover 24 x 7 x 365

  

DETAILED JOB DESCRIPTION:

Responsible for the delivery of solutions within named accounts;

  • Installations, maintenance, and repairs on customer equipment on a 24x7x365 on site cover.

  • Understands customer goals; identifies consequences of various solutions.

  • Configures system hardware & software. Assembles and integrates system/product, and verifies system/product operation.

  • Uses proactive monitoring procedures to identify problem prevention opportunities.

  • Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.

  • To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed.

  • The ability to communicate at all levels.

  • Display calmness and the ability to solve problems under pressure.

  • Strong interpersonal skills and high awareness of customer needs.

  • Good communication skills, both written and verbal.

  • Perform duties at a team leader level.

 

 ESSENTIALS SKILLS/QUALIFICATIONS:

 

  • Must have very strong knowledge of HP Proliant & Blade servers.

  • HP server accreditation preferred.

 

 DESIRABLE SKILLS/QUALIFICATIONS:

 

  • IBM server knowledge especially ‘P’ Class and Blade servers.

  • Dell Poweredge.

  • FSM knowledge

  • Service Now call handling system knowledge

 

This role will require a CRB & Bankruptcy clearance.



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