***** Please be aware this role may close prior to end date *****
New opportunity for a Technical Field Engineer IV as a full time permanent position in our Deutsche Bank site!
Providing Server hardware support for HP, IBM, and Dell within a data center environment
Onsite shift cover 24 x 7 x 365
DETAILED JOB DESCRIPTION:
Responsible for the delivery of solutions within named accounts;
Installations, maintenance, and repairs on customer equipment on a 24x7x365 on site cover.
Understands customer goals; identifies consequences of various solutions.
Configures system hardware & software. Assembles and integrates system/product, and verifies system/product operation.
Uses proactive monitoring procedures to identify problem prevention opportunities.
Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed.
The ability to communicate at all levels.
Display calmness and the ability to solve problems under pressure.
Strong interpersonal skills and high awareness of customer needs.
Good communication skills, both written and verbal.
Perform duties at a team leader level.
This role will require a CRB & Bankruptcy clearance.