CDS Vacancies



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Network Operations Engineer III

ATH Reference:

3713

Country:

United Kingdom

Job Area:

Gatwick

Closure Date:

05 November 2019

Date Posted:

06 August 2019

Hiring Manager:

Daniel Smith

Description:

***** Please be aware this role may close prior to end date *****


Great Opportunity as Network Operations Engineer III as a full time permanent position in our Gatwick site!!

 

 

ROLE OVERVIEW:

 

Required to work as part of a team providing Network Infrastructure support across a large client location. It is a shift position working both days & late nights, 7 by 24 as part of a shift team on a rotating pattern.

 

 

 

DETAILED JOB DESCRIPTION:

The tasks will include (but not limited to):

 

·        Network installations and support.

·        Troubleshooting issues on all networking infrastructure.

·        Being a primary point of contact for user issues and queries.

·        Configuring and deploying network equipment.

·        Adhering to strict policies and processes around security and data protection.

·        Maintaining and managing the content and accuracy of the customer’s asset database.

·        Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.

·        Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system.

·        Ensuring the escalation process is followed and any issues are communicated appropriately to the HPE, CDS and customer management teams.

 

 

 

ESSENTIALS SKILLS/QUALIFICATIONS:

Required skills and attributes

 

  • HPE Network preferably ASE or MASE

Or Cisco equivalent preferably CCNP or CCNA or above

  • Proven networking background

·        Exceptional customer service skills including the ability to simplify technical detail

·        Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines

·        Confident, collaborative working style and able to interface with people of all levels.

·       Proactive approach to work activities & support of colleagues.

·        Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.

·        Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms.

·        Knowledge of Cisco, Aruba Wireless, Palo Alto Network Device (firewall), Bluecoat Packet shapers, Inflobox , Fortinet Firewalls.

 

 

   

 

DESIRABLE SKILLS/QUALIFICATIONS:

 

  • Network Management: HPE IMC
  • ITIL Service Management Foundation
  • Experience of IT incident management
  • Fluke & other cable test equipment
  • Though not required Security clearance would be helpful

 


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