***** Please be aware this role may close prior to end date *****
NEW OPPORTUNITY AVAILABLE FOR A PERMANENT FULL TIME POSITION AS INFRASTRUCTURE SUPPORT SPECIALIST II
Infrastructure Support Specialist II
MANAGER NAME :
Part of a best-in-class datacentre support team, responsible for the deployment and technical support of HPE and MultiVendor servers and converged systems in a Glogal Datacentre environment.. This role covers everything from the physical delivery and deployment of the equipment / installation services, quality assurance testing, maintenance and ongoing technical support services.
DETAILED JOB DESCRIPTION:
Deployment HPE and Multivendor Servers, bootstrap testing to a high tolerence,
Technical support of the customer datacentre environment
Management of cases through to completion on both HPE and Customer call management systems to customer SLA’s
Management of the logistics
Working with mobile systems engineering team to to ensure total support capability.
Candidate must be available to travel abroad at short notice for deployment activity to various customer locations.
Experience of technical support, specifically on the HPE server and blade platforms, deployment and cabling methodologies.
Data center operations experience
Professional certification in a relative field
A professional degree in a technical discipline
Experience of engagement in a process oriented organization
Professional approach, ability to manage escalations, communicate proficiently and resolve issues in stressful situations
Familiarity with HPE structures and processes would be benificial