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Infrastructure Support Specialist II

ATH Reference:

3673

Country:

Ireland

Job Area:

Dublin

Closure Date:

04 September 2019

Date Posted:

05 June 2019

Hiring Manager:

Ian Murphy

Description:

***** Please be aware this role may close prior to end date *****


NEW OPPORTUNITY AVAILABLE FOR A PERMANENT FULL TIME POSITION AS INFRASTRUCTURE SUPPORT SPECIALIST II


 

JOB TITLE:

Infrastructure Support Specialist II

SITE

Microsoft Datacentre  

LOCATION:

Grangecastle

MANAGER NAME :

Ian Murphy

ATH NUMBER

 

 

 

ROLE OVERVIEW:

Part of a best-in-class datacentre support team, responsible for the deployment and technical support of HPE and MultiVendor servers and converged systems in a Glogal Datacentre environment.. This role covers everything from the physical delivery and deployment of the equipment / installation services, quality assurance testing, maintenance and ongoing technical support services.

 

 

 

DETAILED JOB DESCRIPTION:

Deployment HPE and Multivendor Servers,  bootstrap testing to a high tolerence,   

Technical support of the customer datacentre environment

Management of cases through to completion on both HPE and Customer call management systems to customer SLA’s

Management of the logistics

Working with mobile systems engineering team to to ensure total support capability.

Candidate must be available to travel abroad at short notice for deployment activity to various customer locations.

 

 

ESSENTIALS SKILLS/QUALIFICATIONS:

Experience of  technical support, specifically on the HPE server and blade platforms, deployment and cabling methodologies.  

Data center operations experience

Professional certification in a relative field

A professional degree in a technical discipline

Experience of engagement in a process oriented organization

Professional approach, ability to manage escalations, communicate proficiently and resolve issues in stressful situations

 

 

DESIRABLE SKILLS/QUALIFICATIONS:

Familiarity with HPE structures and processes would be benificial

 


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